Citrus plants can now only be sold or shipped to customers from the State of Georgia, because of a new regulation from the USDA that was issued in 2008 in an effort to quarantine and isolate the spread of a new disease that threatens the national survival of citrus trees. This new citrus threat of survival has endangered a very important industry in Florida, California, Texas and Louisiana, and national shipments of citrus will not resume by Aaron's Nursery until the USDA notifies us that shipping restrictions have been lifted.

For customers who have ordered previously Citrus, we will put your orders on hold until the Government releases them, however, if you do not agree that your order is being placed on backorder, please notify your credit card company and call us to permit Aaron's to refund your backorder, if you do not want to wait for future government action. Citrus normally can be shipped anytime during the year, and we hope that the government will develop an appropriate plan to resume shipments of citrus plants that have been cleared by inspectors to be free from this disease by proper chemical treatments.

Why Backorder?

Aaron's Nursery offers numerous plants, trees, bushes, bulbs and perennials for sale, and deciduous plants can only be sent bareroot during the season of dormancy. Some flower bulbs can be shipped successfully only when they are dormant, however, rhizomes and corms require stricter policies. Other flower bulbs can be supped best after sprouting, and banana corms show extremely high rates of survival transplanting when they are shipped in an active state of growth.

Aaron's Nursery does not grow on its location all plant products that are offered for sale, but some are purchased from other nurseries for resale. Because of this condition of subcontracting, all of the products offered by Aaron's Nursery are not available to be shipped immediately, but the orders pending will be put on backorder and shipped as soon as the time they become available, unless the customer calls us to permit a refund of their order by credit card or my company check.

Contact Us

How do I contact Aaron's Nursery?

Our postal address is:

Aaron's Nursery
P.O. Box 800
Sumner, GA 31789

Fertilization

How often should I fertilize my plants?

Usually once a year is recommended on most fruit and nut trees.

When do I fertilize my plants?

Every plant is different in accordance to fertilization. Fruit and Nut trees do not need to be fertilized until after the first year of planting.

When should I fertilize my plants?

Every plant is different in accordance to fertilization. Fruit and Nut trees do not need to be fertilized until after the first year of planting.

Methods of Payment

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, and Discover), money orders, personal and business checks (please allow up to 7 business days for checks to clear). We do not have a method for online payment at this time, nor do we accept checks over telephone. You are welcome to place an order over the phone with a credit card, or mail in your order with a money order or check. Cash is not accepted as a payment option.

Minimum Order

What is Aaron's minimum order?

Our suggested order is $50 plus shipping, which is 25% of the total order. Our minimum charge for return shipping on replacements items is $20.00.

Order Status

How do I check the status of my order?

In retrospect of us dealing with many customers daily we hope you understand we are on the phone daily helping customers with ordering and etc. Please understand with the amount of call volume we have, and the amount of questions we answer daily, it would be best to call us between the hours of 4pm-5pm Monday through Friday. We have designated a status order line this year for your convenience, so please call (229) 556-9893 to check your status. Our call volume starts to slow down toward the end of the day, and we are more capable to check the status of orders at that time. If you call anytime before hand, please allow a reasonable time to return your call with the status of your order. Depending on amount of calls we have, we will try to return your call within the same day. We hope that you will be patient, and we will provide you with customer support as soon as possible.

Ordering Information

How do I place an order?

There are three ways to order:

1. You may print out our order form from our website and mail us a check or money order with your itemized listing. Please note we have a minimum order of $80 before we can ship, and the shipping cost is 25% of the total order.

2. You may contact us personally, and we can take your information over the phone, and we charge your order to your credit card through our nursery terminal.

3. You may come directly to our nursery site and purchase your plants here, and you can pay cash, or we will charge your credit card on our bank terminal.

Pruning

What about pruning?

Most deciduous fruit trees, and all pecan trees are pruned, free of charge, prior to shipping. Texas A&M recommends 1/3 pruning of trees. Other trees, shrubs, bulbs, perennials, etc. may be pruned as deemed necessary by the shipping manager, to facilitate the most efficient method of delivery and to insure the most favorable survivability.

Return Policy

Do we offer refunds?

Cancellations for orders placed with Aaron's Nursery are not accepted, because Aaron's Nursery reserves and holds the ordered plants for the customer, when the order is placed. Refunds are only available if plants are ordered on the Aaron's Nursery website checkout, and if these plants are not available to seasonally ship as a complete order. When checkout orders are placed on the Aaron's website to prohibited quarantined states, Aaron's will refund these orders. Aaron's will also refund orders placed for citrus plants in all states other than the State of Georgia if the customer requests it. If our shipper UPS, damages plants in shipment, the customer should promptly file a complaint with UPS, who in turn, will reimburse Aaron's for the shipment to be replaced. Plants are healthy and guaranteed to grow and sold by Aaron's, because all plants that Aaron's grows or purchases for resale are inspected before shipment by the Department of Agriculture and are certified to be healthy. If the plants do not grow after 1 year of planting, Aaron's Nursery offers a free plant replacement, if picked up at the nursery at the proper season with your replacement application, or the plants may be shipped to the customer upon mailing the replacement application to P.O. Box 800 Sumner, GA 31789.

How do I return a plant that dies within the first year?

Our nursery stock cannot be returned without the express written permission of Aaron's Nursery. In all cases goods cannot be returned after they have been accepted, processed, improperly stored, planted, or otherwise treated, modified or used in any way. Before returning dead plants for replacement, the following season, customer must fill out the RA (Return Authorization) application on the order form and mail it to us so we can review it. The RA application can only be returned to Aaron's Nursery, postmarked by mail, to P.O. Box 800, Sumner, GA 31789. Each plant should be given a proper and fair chance for survival and growth within a 1 year period after planting. Within 30 days after Aaron's receives and evaluates your RA application, Aaron's will mail an RA number to you which you should write the RA number on the label of the box that you return the dead plants along with 25% of the plant cost (minimum $20.00) to cover the shipping cost for UPS to return your replacement plant. The plants returned must be returned complete, not shredded, separated roots or in broken pieces, so that we can analyze the cause of the plant death and minimize future losses. If the RA application is approved and the plant return procedure is properly followed, we will begin shipping plant replacements on Dec 15, 2010.

What happens if my plants arrive damaged?

Nursery stock is perishable. All shipments should be immediately and carefully unpacked and inspected on arrival and then placed in proper storage if not planted within 30 days. Any problems with the condition or quality or quantity of goods received should be brought to our attention immediately. In the rare event that you should receive a package from one of our carriers that is obviously damaged in delivery, please report to the carrier the damaged package and refuse delivery, then call us to inform us of the problem, and we will promptly ship you a replacement order.

Shipping

Do we ship bare root or in containers?

All deciduous plants are shipped bare root, unless special arrangements have been made prior to shipping. Container grown deciduous plants are removed from the pots with most of the soil removed and shipped, are bare root. All plant roots are treated with a moisture gel, "Terrasorb", and carefully packaged for delivery. Shipping charges are 25% (15% postage - 10% packaging) of the total order, unless you request plants to be shipped in the containers, which will greatly increase shipping cost.

Do we ship internationally?

Yes, we ship internationally. We have a minimum order of $5000 before we ship internationally and shipping cost is 40% of the total order. An additional cost of $50 is needed to get a phytosanitary certificate. However, please be aware after we ship an item internationally the U.S. Department of Agriculture has the right to quarantine any plants they see fit, to grow them first, in a controlled location before releasing them to the original addressee to verify they are in good condition. Quarantines do not usually happen, so it is not common for that to happen but it is always a possibility. Before we ship our plants internationally, we do have them inspected by our local agricultural department to make sure they are free of any type of disease or pest.

How long are the plants packaged to live during shipping?

We package our plants to last during shipment normally for 30 days. We wrap the plants coated in silicon gel and plastic, and use a silicon moisturizing gel called "Terra-Sorb" to keep the plants moist so they will not dry out during shipment. We ship all of our deciduous plants bare root, and we have been doing it that way for many years to cut back on shipping cost. To avoid the loss of your plant, it is strongly advised to plant it immediately after arrival.

How long does it take to receive an order?

Depending on the season, and if an item is in stock, it normally takes 7-10 business days to receive an order. Please allow up to two weeks for delivery in our busy season, between December through April. Some items may be delivered and received in a couple of days, depending on the location, so please be patient with us, for we ship many orders to people each day and packaging and processing does take time and since we value our customers a lot, we do our very best to get orders shipped as soon as possible.

What if the plant leaves are faded or have fallen off during shipment?

If your leaves have faded in color of have fallen off during shipment don't be alarmed because that is normal through transit. Plants occasionally go through a transplant shock but will revive as soon as they are replanted in there new location. Make sure though they are only kept watered and not fertilized at all until after the first year of planting.

What is the shipping cost?

Shipping cost is 25% of the total order. For example if an item is $100, shipping will be $25.00

What is your shipping season?

Our bare root shipping season stretches from December 15th to April 30th.

What states can citrus not be sent to?

Due to Agricultural restrictions we can not send any type of citrus to Texas, Arizona, or Florida.

When is the proper planting season for plants?

Deciduous trees are best planted while in dormancy, which for us in Georgia is usually between the dates of Dec 15th through April 15th. Fig trees, Citrus, Bamboo, Palms, Shrubs and Some Bulbs can be shipped and planted all year round.

Where can Aaron's ship to?

We can ship all over the continental United States, with the exception of California; we cannot ship to California or Canada.

Size of Plants

What sizes are offered?

All sizes of the plants listed and the plant ages are approximate.

Soil Requirements

What is the best type of soil to use on my plants?

Half top soil mixed with half potting soil is recommended on pretty much everything. Palm trees require half sand mixed with half top soil. Blueberries like half peat moss mixed with half topsoil. Make sure NO fertilizer is added in the first initial planting.

Spacing of Plants

What is the spacing for Blackberries?

Average spacing for blackberries are six feet apart in rows of 12 feet apart. Commercial blueberry plantings, you can plant 420 plants to the acre.

What is the spacing for Blueberries?

Average spacing for blueberries are six feet apart in rows of 12 feet apart. Commercial blueberry plantings, you can plant 420 plants to the acre.

What is the spacing for Crape Myrtles?

Average spacing for semi-dwarf crape myrtles are between 12-15 feet apart. Some landscapers however, like to plant them closer to resemble a one tree effect.

What is the spacing for Fig Trees?

Average spacing for fig trees vary from 8-15 feet apart.

What is the spacing for Fruit Trees?

Average spacing for semi-dwarf fruit trees is 15 feet. You may plant them further away but the pollination process may be more difficult to occur and may inhibit fruit production.

What is the spacing for Grape Vines?

Average spacing for bunch grapes are 8-10 feet apart.

What is the spacing for Mulberries?

Average spacing for mulberries are 20 feet apart.

What is the spacing for Muscadines & Scuppernongs?

Average spacing for muscadines and scuppernongs are 8- 10 feet apart

What is the spacing for Olive Trees?

Average spacing for olive trees are 20 feet apart.

What is the spacing for Pecan Trees?

Spacing can depend on the purpose of your landscape. Commercial plantings can be spaced 35 feet apart with 44 trees to the acre. You can also space them 75 feet apart with 11 trees to the acre. Residential plantings usually are spaced at 40 feet apart.

What is the spacing for Raspberries?

Average spacing for raspberries are two to three feet apart in rows of six feet apart.

Watering

How often should I water my plants?

Fruit trees, with the exception of citrus, it is recommended to water once to twice a week. Nut, Shrubs, and Flowering trees also once to twice a week.

Where's My Order?

Where is my plant order?

If you do not receive your order in a reasonable period of time, you can call 1-229-556-9893 to get a tracking number. Sometimes future orders are lost for unexplainable reasons, however, the credit card company will credit your account, if the order cannot be retrieved, and you can re-order after the credit for the chargeback is effected. Sometimes orders placed by mail are lost in the mail, miss-boxed or received open without the contents, including problems of checks missing. Sometimes shippers such as UPS, US Postal Service and Truck Lines lose orders for unexplainable reasons, or orders may be returned to us without invoices attached and without explanations, but we will work with every shipper and every customer to settle problems satisfactorily.