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Aaron's Nursery Guarantee
Guarantee Policy Detail
For a free, one time replacement the following season, complete and send in the Return Authorization Application along with a copy of your invoice via mail. Please be patient as our customer service department reviews your application to respond my mail with either an approval or disapproval notice. All approvals will receive a Return Authorization number which must be present on the outside of a returned package to be accepted on site with 25% of the plant cost of the dead plants for return delivery shipping (Minimum $20.00). The order form / shipping label is attached to every package and must be retained for your records, and to verify your order upon arrival-replacements will not be made without the evidence of your order form receipt. Guarantee expires in one growing season. Guarantee is void, if plants are not listed in our web-catalog, if the plants are returned with green bark, live roots or sprouts below the graft. Guarantee is void on potted plants; or any plants shipped outside the recommended zones. Replacements will not be made on discounted plant prices or sale prices. If customer authorizes shipment during below freezing temperatures, then guarantee is void. (See U.S.D.A Zone Map) Even though Aaron's Nursery offers a one growing season guarantee that plants will grow, Aaron's Nursery under no circumstances implies or expresses any warranty as to the production of the plants sold. Most plants may not produce fruit or flowers as a result of customer growing practices, inadequate pollination, unsuitable soil types, and regional climate variations.
Shipping
All deciduous plants are shipped bare root, unless special arrangements have been made prior to shipping. Container grown deciduous plants are removed from the pots with most of the soil removed and shipped, are bare root. All plant roots are treated with a moisture gel, 'Terrasorb,' and carefully packaged for delivery. Shipping charges are 25% (15% postage & 10% packaging) of the total order, unless you request plants to be shipped in the containers, which will include additional shipping cost. We will not, under any circumstances, refund customer's shipping to return plants to the Nursery.
Shipping of dormant plants and trees from Aaron's Nursery normally begins Dec 15th every year as explained on our order form and every page of the website, however, some evergreens, herbaceous plants and bulbs can sometimes be shipped in November. Other plants such as Jujube, Quince and bearing size trees come to us from California where dormancy comes later and are shipped to you in January or February as they become available.
Worry not in Northern states that the trees arrive in freezing weather, because dormant trees do not go into shock, but trees with leaves can undergo damage if planted at the improper season. If you order from a Northern state, we are happy to reschedule your Fall shipment for the Spring, if you prefer.
Fruit trees do not grow above ground normally during the Winter except for the roots underground, so that as long as your trees are planted before Spring leaf-out, the trees will be OK., and Aaron's Nursery guarantees your trees livability for the first year.
The U.S. Department of Agriculture and the State of Georgia enacted laws stating that woody trees be shipped only when dormant, and the dormancy season is unpredictable determined by the weather. Please do not request Aaron's Nursery to ship plants before dormant, since it is improper to do so. In order to conserve shipping costs, Aaron's Nursery ships your whole order at one time.
Receiving and Acceptance
Nursery stock is perishable. All shipments should be immediately and carefully unpacked and inspected on arrival and then placed in proper storage. Any problems with the condition or quality or quantity of goods received should be brought to our attention immediately. In the rare event that you should receive a package from one of our carriers (USPS, DHL, UPS, etc.) that is obviously damaged in delivery, please report to the carrier the damaged package and refuse delivery, then call us to inform us of the problem, and we will promptly ship you a replacement order.
Suggested Order
Our suggested order requirement is $50 plus shipping, which is 25% of the total order. Our minimum charge for return shipping on replacements items is $20.00. These terms and conditions of sale may not be changed or amended except by written agreement signed by an employer of Aaron's Nursery. By acceptance of the nursery stock, the buyer acknowledges that the limitations and disclaimers herein described are the conditions of sale, and that they constitute the entire agreement between buyer and seller
Refund / Cancellations
Cancellations for orders placed with Aaron's Nursery are not accepted, because Aaron's Nursery reserves and holds the ordered plants for the customer when the order is placed. Refunds are only available if plants are ordered on the Aaron's Nursery website credit card orders, and if these plants are not available to seasonally ship as a complete order. When credit card orders are placed on the Aaron's website to prohibited quarantined states, Aaron's will refund these orders. Aaron's will also refund orders placed for citrus plants in all states other than the State of Georgia if the customer requests it. If our shipper UPS, damages plants in shipment, the customer should promptly file a complaint with UPS, who in turn, will reimburse Aaron's for the shipment to be replaced. Plants are healthy and guaranteed to grow and sold by Aaron's, because all plants that Aaron's grows or purchases for resale are inspected before shipment by the Department of Agriculture and are certified to be healthy. If the plants do not grow after 1 year of planting, the Nursery at Aaron's offers a free plant replacement, if picked up at the nursery at the proper season with your replacement application, or the plants may be shipped to the customer upon mailing the replacement application to P.O. Box 800 Sumner, GA 31789.
Returns for Replacements
Our nursery stock cannot be returned without the express written permission of Aaron's Nursery. In all cases goods cannot be returned after they have been accepted, processed, improperly stored, planted, or otherwise treated, modified or used in any way. Before returning dead plants for replacement, the following season, customer must fill out the RA (Return Authorization) application on the order form and mail it to us so we can review it. The RA application can only be returned to Aaron's Nursery, postmarked by mail, to P.O. Box 800, Sumner, GA 31789 in the period Sept 15, 2008 until Oct 31, 2008, so that each plant is given a proper and fair chance for survival and growth. Within 30 days after Aaron's receives and evaluates your RA application, Aaron's will mail an RA number to you which you should write the RA number on the label of the box that you return the dead plants along with 25% of the plant cost (minimum $20.00) to cover the shipping cost for UPS to return your replacement plant. The plants returned must be returned complete, not shredded, separated roots or in broken pieces, so that we can analyze the cause of the plant death and minimize future losses. If the RA application is approved and the plant return procedure is properly followed, we will begin shipping plant replacements on Dec 15, 2008.
Pruning
Most deciduous fruit trees, and all pecan trees are pruned, free of charge, prior to shipping. Texas A&M recommends 1/3 pruning of trees. Other trees, shrubs, bulbs, perennials, etc. may be pruned as deemed necessary by the shipping manager, to facilitate the most efficient method of delivery and to insure the most favorable survivability.
Privacy Policy
Thank you for visiting our web site. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.
Note: the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.
Collection of Information
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our customers. The information the customer provides is used to fulfill a specific request. This information is only used to fulfill a specific request, unless the customer gives us permission to use it in another manner, for example, to add you to one of our mailing lists.
Cookie/Tracking Technology
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.
Distribution of Information
We may share information with governmental agencies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place.
Commitment to Data Security
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.
Privacy Contact Information
If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:
By Phone: 229-391-9770
We reserve the right to make changes to this policy. Any changes to this policy will be posted.
