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Replacement Application

Replacement Authorization Application--ACCEPTED FROM SEPTEMBER 1, 2009-OCTOBER 15, 2009
 

                                                      

           

Today's  Date:        

 

Customer's Contact Information

(Name, Address, and Daytime Phone Number):

 

 

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Please state the date you ordered your plants: Month:       Day:          Year:          
 
Please state the date you received your plants: Month:       Day:    

           Year:

          
 
Please state the carrier that delivered your plants: U.S. Postal:     DHL:   FedEx:     UPS:      
 
Did the plants have leaves on them? Yes:               No:        
 
Was the package damaged by the carrier? Yes:              No:        
 
If package was damaged, what is the claim number you received when notifying your shipping carrier?
 
 
When did you authorize shipment to be sent?   Immediately     Spring     Fall
 
 How were the plants ordered?                  Telephone:   Mail: Online:
 
What are the items, quantity, and heights of the plants you ordered?   
 
 
 
 
 
 
             
What items, quantity, and heights  are you wanting replaced?            
             
             
             
             
             
Paid by:  Credit Card,  Money Order,  or  Check?            
 
Please outline in 300 words or less the reason that you think you wish to return the plants that you received.

 

 

 

 
 
 

 

 
 
Have you read and understood our guarantee and replacement policy listed as a link on every
page on our website?   Yes:        No:      
 
 
Take these steps for plant replacement:

I. To avoid shipping and boxing costs, return your dead plants with a copy of your order form in person to Aaron's Nursery, P.O. Box 800, Sumner, GA 31789. Plants will be replaced free of charge at the end of the growing season, between Oct. 15, 09 and Dec 1, 09. If guidelines are followed under "Aaron's Guarantee" that is printed at the bottom of your order form.

II. To get your mailorder plants replaced:

1. Fill out your Aaron's Replacement Application at the end of the 2009 growing season that usually ends in September. You should give each plant a proper chance to grow and by U.S. mail (only), send Aaron's a copy of your Replacement Application, but only between Sept 1, 09 and Oct 15, 09- along with a copy of your receipt that was affixed to the package when you received it.

2. Aaron's Nursery will either accept or deny your Application within 30 days of your submission, and when accepted, Aaron's will notify you by mail and request that you return your dead plants by UPS (only), between October 15, 2009 and December 31, 2009, so that we can analyze the cause of the plant death. Plants must be returned complete, not shredded, separated roots or in broken pieces-preferably in the original box that contained the plants when you received them.

3. We will replace your plants during the first dormant season following your purchase, after you return the plants with a copy of your Application Approval postcard notification, and your check included for shipping charges of 25% (minimum $20.00). Please note, that if you personally return your plants and receipt to Aaron's Warehouse, you can avoid the shipping charges.

4.If you prefer to have your Replacement plants shipped at any date after Dec 15, 09, we can easily make arrangements for that. Whenever the plants are dormant and in stock we are ready to ship.

III. Plants Damaged During Shipment

 If you received a package from Aaron's that contains broken or damaged plants, you must immediately notify UPS of the problem and file a damage report with them, and Aaron's will send you a replacement after UPS forwards the damage report to Aaron's.
 

 
Print Your
Name Here:		        
Customer Signature:        
       
       

Company Use Only:		      
Approved By:        
Date:     Month:           Day:        Year:        




Replacement Verification

After replacement approval application is received customer should notify Aaron's if replacement is not received at the requested season. Call Aaron's at 1-229-391-9770 for a quick response to your inquiry Mon-Sat from 4 to 6 pm.